How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID , a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Is it necessary to have an account to shop on Stunned-Mind.com?
You can shop on Stunned-Mind.com by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards.
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on StunnedMind?
Your online transaction on StunnedMind is secure with the highest levels of transaction security currently available on the Internet.
All credit card and debit card payments on StunnedMind are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What is your returns processing?
If you're facing any issues with a product purchased on StunnedMind, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or email ID . We will arrange for a replacement if the issue has not been resolved.
In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided.
How can I be getting/updated about your daily offers?
We launch offers on weekly/Daily/seasons based. It is so easy to get updated about our offers.
- You can subscribe our website and you would be receiving our new offers or update, news on your submitted email ID or mobile no.
- You can also visit our website and can check that what offers are currently going on.
- You can also call to our customer care executive and can ask about the new offers and SALE.
What if I have received a wrong order?
It’s a very rare case, if in case you happen to receive a wrong/ mismatch order, we recommend you to give us an immediate call or leave us an urgent email. We shall look into it and proceed towards replacement.
Within how many days product can be returned?
StunnedMind offers 5 days return policy for damage or defective product delivered to you.
Please note: The product should be returned to our designated address on your own shipping expense.
How can I modify my order after having placed it?
Once the order is placed it cannot be modified, however you have an option to cancel and replace a fresh order.
When can I cancel my order? and If cancelled, how will I be refunded?
You can cancel the order within 3 days after order placement.
You will be receiving your money back to source within 7 -10 business days.